FAQ Super805 – Malaysian Players' FAQ Answered in Full

The minimum age to register and play at super805 is 18 years old. This is a strict policy with no exceptions. All members must complete the KYC verification process, which confirms age details before the first withdrawal is processed.

No. Each individual is only permitted to hold one account only. Holding multiple accounts violates super805's terms of service and may result in all associated accounts being closed along with any balances within them. If you have an old inactive account, contact support for reactivation assistance.

Log in to your account, go to Settings → Identity Verification, then upload a clear photo of your MyKad or passport (front and back). A selfie holding your ID document may also be required. KYC is usually approved within 1–24 hours. Make sure the name on your account exactly matches the name on your ID document.

Your full name on the account cannot be changed after KYC verification as it is locked to your ID document details. However, you can update your phone number, email address, and bank account information via Settings → Profile. Any changes to sensitive information may require additional verification.

Go to the Login, click "Forgot password?", and enter your registered email address or phone number. You will receive a link or OTP code to reset your password within minutes. If the issue persists, contact our customer support.

If you wish to close your account, contact the super805 support team via live chat with an account closure request. Make sure you have withdrawn all remaining balance beforehand. For members who need a break from gaming, you can also use the Self-Exclusion feature in your settings. Responsible Gaming.

An account may be locked for several reasons: repeated failed login attempts, incomplete KYC verification, suspicious activity, or a breach of the terms of service. Contact our support team to find out the exact reason and the steps to resolve it. Have your account information ready when reaching out to support.

The minimum deposit at super805 is as low as MYR 10 — suitable for all player levels. Maximum deposit limits vary by payment method. VIP members enjoy higher daily deposit limits. You can also set your own personal deposit limits in account settings for better spending control.

Deposits via FPX and DuitNow are credited instantly after a successful payment. If your deposit is not credited within 5 minutes, check your bank transaction records first. If the amount has been deducted from your bank account but has not appeared in your super805 account, contact our support team with proof of transaction.

super805 does not charge any fees for deposits. The full amount you enter will be credited to your game account. However, your bank or e-wallet provider may impose a small transfer fee according to their own policies — this is outside super805's control.

Successfully processed deposits cannot be cancelled as they are credited instantly to your game account. If you wish to withdraw those funds, you can submit a withdrawal request through the Withdrawal section in your account.

Deposits can fail due to several common reasons:

• Insufficient bank account balance
• Your bank account's daily transaction limit has been reached
• Temporary disruption on the bank or payment processor's end
• Incorrect payment details entered

Try again after a few minutes, or use an alternative payment method. If the issue persists, contact our support.

For security and compliance purposes, super805 only processes deposits and withdrawals to bank accounts or e-wallets that are in the member's own name. Using a third-party account is not permitted and may result in transactions being delayed or your account being reviewed.

The minimum withdrawal is MYR 30. Daily withdrawal limits vary by membership tier — regular members have a standard limit, while VIP members enjoy significantly higher limits. For the exact withdrawal limit on your account, check the Settings → Withdrawal section in your account.

Withdrawals may be delayed if: KYC is incomplete, bonus wagering requirements have not been met, entered bank account details are incorrect, or there is activity requiring a security review. Check your withdrawal request status in Transaction History. If the status still shows "under review" after 1 hour, contact our support.

Yes, you can cancel a withdrawal request that is still in "pending" status via Transaction History → Withdrawal → Cancel. Once a withdrawal has been processed and sent, it cannot be cancelled. Cancelled funds will be returned instantly to your game balance.

super805 does not charge any processing fees for standard withdrawals. The full amount you request will be received in your account. However, your bank may impose a small inward transfer fee in accordance with their own policies.

A bank account will be rejected if: the account holder's name does not match the name on your super805 account, the account number entered is incorrect, or the bank is not supported. Make sure the name on your bank account exactly matches the name on your super805 account and KYC documents.

Withdrawals are permitted while a bonus is active, but the bonus wagering requirements must be met before bonus funds can be withdrawn. Your original deposit amount (not bonus funds) can be withdrawn at any time. Check the Bonus section in your account to view the current wagering requirement status.

A wagering requirement is the minimum amount you need to wager before bonus funds can be withdrawn. For example, if you receive a MYR 100 bonus with a 20x wagering requirement, you must place a total of MYR 2,000 in bets (not necessarily wins) before the bonus converts to withdrawable cash. Always check each promotion's terms for exact details.

Yes! super805 offers a wide range of ongoing deals for existing members, including weekly reload bonuses, daily cashback, birthday offers, and special event promotions. Check the Promotions regularly and enable in-account notifications so you never miss an offer.

Yes, you can cancel an unused bonus via Settings → Bonus → Cancel. Note that once you start using bonus funds to play, cancellation may no longer be possible or the bonus funds will be forfeited. Always read and understand the relevant terms before accepting any bonus.

The super805 VIP program has multiple tiers unlocked based on your total wagering amount. The higher your VIP tier, the greater the rewards — including higher daily withdrawal limits, personalised bonuses, increased cashback, and access to a dedicated VIP account manager.

A bonus may not be credited if: you do not meet the eligibility requirements (for example, the minimum deposit was not fulfilled), you already have another active bonus, or the offer has expired. If you believe a bonus should have been credited but was not, contact our support within 24 hours of the action that was supposed to trigger the bonus.

Yes. All slot and table games at super805 use Random Number Generator (RNG) certified by independent regulatory bodies. This ensures every round is fully randomised and free from any form of manipulation. Games from internationally licensed providers are also subject to periodic audits to verify the promised Return to Player (RTP) rates.

Some slot games offer a demo or trial mode that lets you play without real money — great for getting familiar with the gameplay before wagering real funds. However, winnings in demo mode cannot be withdrawn. A deposit is required to play with real money and cash out your wins.

Game interruptions are usually caused by a weak or unstable internet connection. Try refreshing the page or restarting the game. If a disconnected round involved an unresolved wager, the super805 system will restore the round's state when you log back in. If there is a dispute regarding the round's outcome, contact support with the time details and game type.

Log in to your super805 account, go to History → Game History. You can filter by date, game type, and provider. This report shows all rounds, amounts wagered, and outcomes — useful for monitoring your playing habits and sticking to your gaming budget.

Yes! super805 offers sports betting live for ongoing matches with odds updated in real time. You can view live match statistics and make betting decisions based on the latest developments. Supported matches include football, basketball, tennis, badminton, and more. Visit the Sports page for the current match listing.

Log in to your super805 account, go to Settings → Security → Two-Factor Authentication. Choose your preferred 2FA method (SMS or authenticator app) and follow the instructions to activate it. Once active, every new login will require an OTP code from your phone as an added security layer. We strongly encourage all members to enable 2FA.

If you suspect your account has been accessed without authorisation, take the following steps immediately:

• Change your super805 account password immediately
• Change the email password linked to your account
• Enable 2FA if not yet activated
• Contact super805 support via live chat and report the incident

Our security team will investigate and take the appropriate action.

Never. super805 will never ask for your password, PIN, or sensitive account information via email, WhatsApp, SMS, or any external channel. If you receive any communication claiming to be from super805 requesting such information, it is a scam. Report it to our support team and do not provide any information.

Log in to your account and go to Settings → Security → Login History. You can view all recent logins including date, time, device type, and approximate location. If you spot any login you don't recognise, change your password immediately and contact our support.

The super805 app works on Android 6.0 and above, and iOS 12.0 and above. For the best experience, we recommend using the latest version of your operating system and ensuring at least 100MB of free storage is available on your device. A stable 4G or Wi-Fi connection is recommended for Live Casino games.

Yes, the super805 app offers the full functionality of the web version — including all games, deposits, withdrawals, bonuses, and account settings. The app also offers additional features such as push notifications for promotions and game updates, plus an interface experience optimised for smartphone screens.

For Android, you need to allow installation from unknown sources in your device's security settings. Go to Settings → Security → Install apps from unknown sources (or similar, as it varies by device manufacturer). If the issue persists, make sure your Android software is up to date or try re-downloading the APK file from the App.

Yes, your super805 account works across all platforms — desktop web, mobile web, and the app. Log in with the same credentials and your account details, balance, game history, and bonuses are always synced across all devices in real time.